Frequently asked question
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When you finalize your reservation, you can pay a deposit of 30% of the total amount by credit card. You can pay the remaining balance in cash after your arrival according to the reservation conditions. Your travel advisor will inform you about payment options.

Since reservations made online are prone to errors, we prefer to finalize your reservation via mutual e-mail or WhatsApp conversation. It is our duty to plan an unforgettable trip for you with the best planning, combining our advice and your wishes.

Yes you can. You can get a quote or ask us your questions by notifying us of your requests 7 days a week between 9am and 9pm on +90 541 381 2223. Our goal is to respond to each query we receive within 12 to 24 hours.

Daily tours can be booked even a day in advance, depending on availability. Our advice is that you finalize your tour or holiday plans at least a few weeks in advance. There may be a shortage of space, especially during high season periods.

Cancellation conditions may vary depending on the product you choose. You can cancel daily tours without interruption until the end of working hours one day before the tour. If payment has been made, it will be refunded in full without interruption. Tour fees will not be refunded for tours canceled less than one day in advance. If you cancel tour packages with accommodation for up to 8 people up to 7 days before the tour date, any payment made will be refunded in full. For cancellations made between 7 and 3 days in advance, a 50% penalty will be applied. For cancellations of less than 3 days, the full tour fee will not be refunded. If your domestic flights are booked by us, no refund will be made.

The primary language for group and private tours is English. In group tours, the guide can bilingual and can explain in a different additional language other than English during the tour. If you require guidance in a different language than english, we recommend that you book a private tour. Please ask your holiday advisor.

Generally, tours include pick-up and dropp of to hotels. Although rare, we do not provide this service on some tours. Please read the description section on the tour page.

You can see the operating days and periods of the tours on the tour descriptions. Some tours are operating seasonally, some tours are not held on certain days according to museum working days. On days when group tours are not available, please request pricing for a private tour.

The times of departure or operation are found on the tour & activity information pages. Depending your accommodation can the time change a bit earlier or later. At booking for private tours we advise you the best suitable departure time.

We pick up from private residences as well or you can provide the nearest major hotel to where you are staying, and enter these details as the pick up in your booking request.

This depends on the travel service provider and will need to be asked directly to them on the day of the tour. Most travel service providers can drop you to a major hotel or city location, depending on their schedule on the day. You will need to check directly with them at the destination, prior to or on the day of travel.

Necessary information about the pick-up time and meeting point will be given during the reservation stage. Generally, you will be asked to wait in the lobby area at pick up time. On some tours, we can ask you to come to a nearby location. does not offer advice or information on visas, passports or health requirements. It is the responsibility of all travellers, regardless of the passport they hold, to check with the appropriate consulates to determine if any visas are needed. As these requirements are subject to change without notice, it is recommended that foreign visa, passport and health requirements are investigated prior to travel.

We know how accommodation is important to you. With, the more diverse the trip, the more possibilities for different kinds of accommodation, from staying with a local family to spending the night under the stars in a tent. What’s more, no matter your budget, our destination experts will make sure you get the best value for it. At, we value transparency and therefore require our destination experts to provide links and photos for every accommodation they offer. The accommodation has offered has been filtered down to three main categories: "Simple and Basic." does not offer trips with Simple accommodation by default. However, when standard accommodation is not available, some trips might have nights in simple accommodation. This level usually comes with regular beds, a small bathroom which may be located outside of the room. If there is electricity in the area, then it is available to the guests as well. Cold water might be the sole option in certain areas. Fianlly, when no other options are available, the destination expert can recommend or include a night in a basic accomodation. For instance, when the tourism infrastructure is not available yet or when staying with a local family.

The "Luxury Option" is usually a 5-star hotel which provides a remarkably high level of service and comfort. However, certain Luxury trips may have itineraries where no 5-star hotels are available; in such cases our experts choose the best available hotel for that location.

The Comfort Option is usually a 4-star hotel. This hotel level provides comfortable beds, room service, mini-bars, a great guest service, and sometimes spa facilities. Please be aware that trips in a comfort version may contain the odd night in standard accommodation. For instance, if a Comfort accommodation is not available in a destination or park. Here too, we recommend that you always ask your Expert if you have specific expectations

The Standard Option is usually a 3-star hotel. Our experts carefully select this type of accommodation. It is usually a smaller and charming (with private bathroom) accommodation, which is often a family-run lodge, hotel or hostel. A great way to meet the locals. Please note that Trekking and Safari campings are marked as "Standard”, also when staying in tents. When selecting this Option, you can always ask your expert for a mix and spend some nights in a Luxury or Comfort hotel.